OUR SHIPPING AND WARRANTY POLICY

All of our shipping dates are NOT guaranteed, rather they are estimations and unforeseen delays can occur to extend current shipping times. Upon receiving orders, we will make every effort to fulfill them within the designated timeframe. However, occasional unforeseen circumstances such as severe weather, crises, and various other factors may impact our ability to do so.

Please note that couriers can experience delays or backlogs, we cannot be held liable for such shipping delays.

Processing Time + Shipping Time = Delivery Time.

Add the processing time to the shipping time for an estimate as to when you will receive your order.

*Order processing time 1-2 business days

*Estimated delivery time 4-5 days for local deliveries and 7-15 days weeks for international deliveries.

*2 business days after your purchase you will receive a tracking number to your email address provided at checkout to track the shipping progress of your purchase.

If your order includes several products, the estimated shipping time will vary for each product. We separate most orders, so you can expect them to come separately.

     Shipping services

We currently ship to the whole of United States as well as Canada, Australia, New Zealand, Europe and other parts of the world not mentioned. If you are not sure if your area is available for shipping, you can email sales@erideprossebikes.com to inquire.

We will ship your order using FedEx or another parcel service, we do not ship to PO Boxes.

     Shipping Fee

Shipping is free for all orders made at erideprossebikes.com

     Orders

Any changes you make to the shipping information after the item has shipped, excluding, but not limited to, changing your address, suspending your order, or updating your shipping settings/preferences, may delay your receipt of the product and replacement and/or refund. If you want to change the color of your bike or scooter, etc, you must do so before your order is shipped.

Order Cancellation:

All cancelations are subject to a 3-5% processing fee that will be deducted from your refund amount. Processing fee can range from 3-5% depending on the time frame of your order and what shipping stage your order is in.

Before shipping: If you cancel your order within 24 hours, you will be refunded ;if you cancel your order after 24 hours, and within 14 days of your purchase, we will not be able to refund your bike until we have processed your refund claim, and received your initial product.

After receiving the order: There will be no refunds on orders after 30 days of receiving the product unless you are eligible for one.

After the order is shipped, you will receive a notification email containing the order confirmation number.  After your order is processed, you will be sent a tracking number via email to track the progress of your ebike.

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

If the shipping address you used is residential it’s possible the shipper may reach out to schedule a delivery appointment. Failure to schedule a drop-off appointment within 14 days after shipper contact will result in an order cancellation and customer will be responsible for shipping related charges.

Please note that delivery dates are ESTIMATES ONLY due to the nature of the bikes and shipping we cannot guarantee a delivery date. If you need a bike by a specific date please reach out and we will do the best we can to accommodate your needs.